Privacy Policy

1. Who We Are and Our Legal Basis

Data Controller: Qiwonvilut is the data controller responsible for your personal information. We are a limited company registered in Ireland.

Registered Address:

28 South Mall
Cork
Ireland

Legal Basis: We process your data under one or more of the following legal grounds:

• Consent: You have explicitly given us permission to process your data (e.g., by submitting a contact form)
• Legitimate Interest: We have a lawful business interest in processing data for service delivery, analytics, and fraud prevention
• Contract Performance: Processing is necessary to deliver requested services or respond to inquiries
• Legal Compliance: We process data to comply with Irish law and EU regulations

2. What Personal Data We Collect

We collect personal data only when you provide it voluntarily or when it is automatically recorded as you use our website. The types of data we collect include:

• Name: Your full name (collected via contact form)
• Email Address: Your email for contact and correspondence
• Phone Number: Your phone number if provided (optional)
• IP Address: Your internet protocol address, automatically recorded by our web server
• Usage Data: Pages visited, time spent on site, links clicked, and referral sources
• Device Information: Browser type, operating system, device model, and screen resolution
• Cookies: Small data files stored on your device to remember preferences and behaviour
• Message Content: Text you submit via our contact form for inquiry purposes

We do not intentionally collect sensitive personal data such as health information, financial details, racial or ethnic origin, political opinions, religious beliefs, or information about children under 16.

3. How We Collect Your Data

We collect personal data through the following methods:

• Direct Submission: When you fill out and submit our contact form on the website
• Email Communication: When you email us at [email protected]
• Phone Calls: When you call us at +353 21 901 6742
• Cookies: Small text files placed on your device by our website to track behaviour and preferences
• Analytics Tools: Google Analytics automatically collects data about how you interact with our site
• Server Logs: Our web hosting provider automatically logs IP addresses, access times, and pages visited
• Social Media: If you interact with us on social platforms (currently not active; future expansion may apply)

4. Why We Collect and Use Your Data (Legal Basis)

Under the GDPR (Article 6), we collect and process your data based on the following lawful grounds:

5. How We Use Your Data

We use the personal data we collect for the following purposes:

• Service Delivery: Responding to your inquiries, answering questions, and providing information about driveway maintenance and cleaning
• Communication: Sending you acknowledgment of your inquiry and any follow-up messages you request
• Website Analytics: Understanding user behaviour to improve website content, layout, and performance
• Security & Fraud Prevention: Detecting and preventing abuse, spam, or fraudulent activity on our platform
• Legal Compliance: Complying with Irish law, GDPR, and other applicable regulations
• Email Marketing (Only With Consent): If you opt-in, we may send you occasional updates about home maintenance tips or service information. You can unsubscribe anytime
• Website Optimization: Using anonymous, aggregated data to improve user experience and site functionality

Important: We do not sell your personal data to third parties for their marketing purposes. Your data is used exclusively for the purposes listed above.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Retention periods vary by data type:

After the retention period expires, we securely delete or anonymize your data. If requested, we will delete your data sooner in accordance with your rights under Section 9.

7. Who We Share Your Data With

We may share your personal data with the following categories of recipients:

• Web Hosting Provider: Our hosting partner receives server logs and technical data to maintain site performance and security
• Email Service Provider: If you opt-in for communications, your email is stored with our email provider to send updates
• Analytics Providers: Google Analytics receives anonymized and aggregated usage data (see cookies section below)
• Law Enforcement: We may disclose data if required by Irish or EU law, court order, or legitimate law enforcement request
• Successor Organizations: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity (you will be notified)

Important: We do not share, sell, or rent your personal data with third parties for their own marketing or commercial purposes. Any sharing is limited to service providers who assist us in delivering our website and responding to inquiries, and only under strict data processing agreements.

8. International Data Transfers

Your data is primarily processed within Ireland and the European Union. However, some service providers (such as Google for analytics) are located in the United States.

Standard Contractual Clauses: Where data is transferred outside the EEA, we ensure transfers are protected by Standard Contractual Clauses (approved by the European Commission) or other legally recognized safeguards under GDPR Article 46.

Google Analytics: Google Analytics is bound by the EU-U.S. Data Privacy Framework and Standard Contractual Clauses for data protection. You can learn more at Google's Privacy Policy.

9. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Article 15): You can request a copy of the personal data we hold about you
• Right to Rectification (Article 16): You can correct inaccurate or incomplete data
• Right to Erasure (Article 17): You can request deletion of your data (the "right to be forgotten"), subject to legal obligations
• Right to Restrict Processing (Article 18): You can ask us to limit how we use your data while a dispute is resolved
• Right to Data Portability (Article 20): You can request your data in a structured, commonly-used format to transfer to another organization
• Right to Object (Article 21): You can object to marketing communications or processing based on legitimate interest
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it anytime without penalty
• Right to Lodge a Complaint: You can file a complaint with the Irish Data Protection Commission if you believe your rights have been violated

How to Exercise Your Rights: To exercise any of these rights, email us at [email protected] with your request. Please include:

• Your full name
• The email address associated with your inquiry
• A clear description of what you are requesting
• Any supporting documentation

We will respond to your request within 30 days of receipt. If your request is complex, we may extend this period by up to two months (with notification).

Irish Data Protection Commission Contact: If you are not satisfied with our response, you can lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie or by calling +353 57 868 4800.

10. Cookies and Similar Technologies

Our website uses cookies to enhance your experience, remember preferences, and analyze site usage.

Types of Cookies We Use:

Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to:

• Accept or reject cookies automatically
• Delete cookies periodically
• Receive a warning before a cookie is set
• Opt-out of specific analytics providers

Disabling Cookies: If you disable all cookies, some site features may not work properly. Non-essential analytics cookies can be rejected without affecting functionality.

Google Analytics Opt-Out: Google provides a browser extension to opt-out of Analytics tracking. Visit Google Analytics Opt-Out.

11. Children's Privacy

Age Restriction: Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16.

If we become aware that a child under 16 has submitted personal data without parental consent, we will delete such data immediately and notify the parent or guardian if possible.

If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately at [email protected].

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have opted-in to communications (for significant changes)
• Ensure the new policy is clearly available on our website

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Qiwonvilut
28 South Mall
Cork
Ireland

Email: [email protected]
Phone: +353 21 901 6742

We will acknowledge your inquiry within 2 business days and provide a substantive response within 14 days.